Moving Protection & Insurance Plans

This Privacy Statement describes how personal information is collected, used, disclosed, and otherwise processed by New City Moving & Storage and its affiliates (collectively "New City Moving," the "Company," "we", "us", or "our"). We know your personal information is important to you, and we are committed to treating your personal information carefully and sensibly. By visiting this website, you are consenting to the practices described in this Privacy Statement. Personal Information We Collect As used in this Privacy Statement, personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. In the course of regular business, we may collect and process the following categories and examples of personal information about you: Identifiers, such as a real name, alias, postal address, Internet Protocol address, email address, or other similar contact information. Personal information categories under California law including name, address, or telephone number; Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; Geolocation data, such as geographic location information about a particular individual or device; Internet or other similar network activity, such as browsing history, search history, and information regarding your interaction with and use of our website; and Inferences drawn from any of the information described above to create a profile about an individual reflecting the individual's preferences. Sources of Personal Information We may obtain the personal information listed above from the following sources: Directly from you: We receive and store information you provide to us, including information you enter on our website to communicate with you as stated in this Privacy Statement. The information might include and be combined with additional information we may obtain from other online and offline means, such as: emails, telephone calls, traditional mail and personal meetings. Information Collected Automatically. When you navigate our website, we collect certain Internet or other electronic network activity information to help us understand your usage of the website, including through cookies or similar technologies. For example, when you visit the website, we may automatically collect technical and navigational information, such as browser type, device type, Internet Protocol address, pages visited, and similar information. For further information, please see the "What About Cookies" section below. Third Party & Partners. We may receive lists of potential customers from Third-Party and Partners (e.g., aggregators, other moving partners, home service providers, realtors, etc.). To provide, maintain and improve our services and website; To communicate with you and send you notices and updates; To provide information about our business and offer our services to you as well as the products and services of others that we think you may find of interest; To monitor and analyze trends, usage and activities in connection with our services and website, and for marketing purposes in accordance with applicable law; To detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of the Company and others; To comply with any legal, regulatory, or contractual obligations; and To carry out any other purpose described to you at the time the information was collected. Disclosure of Personal Information about our customers is an important part of our business. We share personal information with our partners, preferred vendors, subsidiaries of New City Moving, marketing companies and other third parties as described below. Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples may include calling you by telephone, sending postal mail and email, quoting a job, removing repetitive information from customer lists, analyzing data, providing marketing assistance, technology development, and providing customer service. Promotional Offers: We may send offers to you on behalf of other businesses, or we may provide your contact information to marketing companies with whom we contract, and those companies may use contact information to send offers on behalf of other businesses or may provide your contact information to other businesses to directly send offers to you. In doing so, we make commercially reasonable efforts to confirm that the offers are relevant to you. Preferred Vendors: When you submit information to New City Moving, you authorize us to share this information with our network of service professionals and partners in order to provide the services you request. In addition, we have other approved contractual partners that fulfill services requests, or that utilize their own service professionals to supplement our network, and we share your information with them, subject to contractual confidentiality restrictions, in order to provide the services requested. If using our services pursuant to a membership with one of our partners, New City Moving may share your service request activity information with such partners in certain circumstances. We may also post and publish users' ratings and reviews of Service Professionals' performance, as well as feedback and testimonials at our sole discretion. We may also release information to collection and/or credit agencies for past due service professional accounts. Compliance with Law: We may disclose your personal information when we reasonably believe it is necessary or advisable to comply with law, including a statute, regulation, judicial proceeding, court order, legal proceeding, process, or investigation served on our business, or when we believe parties are misusing or attempting to misuse our websites or services, including but not limited to violating the law, committing fraud, deception, theft, attempting to harm or divert our business, engaging in threatening or inappropriate behavior or threatening to place, or placing themselves or others in danger. You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, may have the authority under certain circumstances to require us to share or transfer your information to third parties. Business Transfers: As we continue to develop our business, we might sell or buy other businesses or assets. In connection with or during negotiations of such transactions, customer information generally is one of the transferred business assets. Also, in the event that New City Moving or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. Protection of New City Moving and Others: We will release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our other agreements, or protect the rights, property, or safety of New City Moving, or users, or others. In addition, we may disclose your personal information to other parties with your consent or at your direction; and as otherwise permitted or required by law. To the extent your personal or contact information is provided to third parties, each of these companies has its own policies with regard to the collection and use of personal information and New City Moving is not responsible for how third parties may use your information. We work closely with certain business partners to provide you with high quality products and services. With some of these businesses, we will share the personal information that you provide us if it is relevant to the services that our partners provides to you. To the extent your personal or contact information is provided to third parties, each of these companies has its own policies with regard to the collection and use of personal information and New City Moving is not responsible for how third parties may use your information. We work closely with certain business partners to provide you with high quality products and services. With some of these businesses, we will share the personal information that you provide us if it is relevant to the services that our partners provides to you. What About Cookies? We use Google Analytics, a web analytics service provided by Google, Inc. ('Google') to improve our services and better serve our customers. Google Analytics uses 'cookies' to help us analyze how users use the website. What are cookies? Cookies are small pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your registration, passwords, and references while you're at our site. The use of cookies is an industry standard - you'll find them at most major web sites. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers owned by Google. Google will use this information for the purpose of evaluating use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. We may use similar analytical tools provided by Google and/or other third parties to analyze use of the website. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, the New City Moving web site may not function properly for you if you refuse certain cookies. To learn more about the use of cookies by Google Analytics and to opt out of the use of those cookies, please visit the Google Analytics Opt-out Browser Add-on. Security and Retention New City Moving has security measures in place that are designed to protect against the loss, misuse, and alteration of your personal information. Some of the safeguards we use include firewalls and data encryption, physical access controls to data centers, and information access authorization controls. However, given that no data transmission, processing or storage system can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information transmitted to us. We will retain your personal information for as long as is necessary to carry out the purposes for which it was collected, or as long as we are legally required or permitted to do so. Data Subject Rights Depending on your jurisdiction, you may have the following rights with respect to your personal information: The right to confirm whether we are processing your personal information and know what personal information we collect, including (1) the right to request information regarding the categories of personal information that we collect along with other information such as the categories of sources from which the information is collected and third parties with whom it is shared and (2) the right to request a copy of the specific pieces of personal information that we collect (sometimes referred to as the right to access personal information); The right to delete personal information, subject to certain exceptions; The right to correct inaccurate personal information, subject to certain exceptions; The right to opt out of the sale of personal information or sharing personal information for cross-context behavioral advertising (targeted advertising); The right to direct us to limit our use of sensitive personal information in some circumstances—[we do not collect sensitive personal information]; The right not to be retaliated or discriminated against for exercising any of these rights in good faith; however, the Company reserves all rights it may have under law with respect to requests made in bad faith or that are manifestly unfounded or excessive. To exercise any of these rights, please submit a request by contact us using the contact information found at the end of this Privacy Statement. The Company will review requests and respond accordingly. The rights described herein are not absolute and we reserve all rights available at law in this regard. If you make a request with respect to your personal information, you will be required to validate identification as a security precaution. If it is necessary to collect additional information, we will use the information only for verification purposes and will delete it as soon as practicable after complying with the request. If you make a request through an authorized agent, we will require written proof that the agent is authorized to act on your behalf. We will process requests within the time provided by applicable law. Third-Party Links Our website may contain links to third-party websites, products and services. These third-party websites and services have separate and independent privacy policies, which we encourage you to read. We have no responsibility or liability for the content and activities of such linked sites. Children's Privacy Our website is not intended for children under the age of 13 and we do not knowingly collect personal information online from visitors in this age group. Changes to this Privacy Statement This Privacy Statement was last updated on April 28th, 2023. We reserve the right to change this Privacy Statement from time to time. We will post any such changes to this page and encourage you to check our website frequently to see any recent changes. Contact Information For questions on New City Moving Privacy Act, terms and or conditions or to file a Privacy Act request, please contact: New City Moving Compliance Department: 2400 Old Mill Rd. Carrollton, TX 75007 Visit https://www.newcitymovers.com/privacy-policy/

TO REQUEST A QUOTE

Home » Home and Business Movers » Moving Protection & Insurance Plans

Chicago, IL Moving Coverage and Insurance Plans

Here at New City Moving, it’s as important to us as it is to you that all your possessions make it safely to your new home. We pride ourselves on our proven track record of handling local Chicago moves and long-distance relocations, but we acknowledge that accidents sometimes happen. That’s why we offer our clients a choice of Chicago moving insurance plans.

Default moving protection is already included in your moving estimate, but in case you want a little extra protection that cannot be solved with more bubble wrap, we offer additional moving company insurance coverage!

Why Consider Additional Moving Coverage?

With thousands of moves completed over more than 15 years, our professional movers treat each of your possessions with great care. While accidents during a move are uncommon, they could still occur during packing, loading, transportation or unloading.

Additional moving protection provides added peace of mind, whether you’re relocating locally in the Chicago area or moving across the country. The right coverage can help reduce out-of-pocket costs if furniture, electronics, antiques or other valuable belongings are lost or damaged during the moving process.

New City Moving Coverage Options

At New City Moving, we offer multiple levels of protection for every type of move and budget. Whether you prefer standard released value protection or more complete coverage, you can choose from the following three moving coverage options.

1. Default Coverage (Already included in your estimate)

Without purchasing additional coverage, you already have default movers protection insurance as part of our standard relocation package. With our default coverage, any items lost or damaged during the move will be compensated for a value of $0.30 per pound per article. For example, if an item weighing 20 lbs. were lost or damaged, New City would owe you $6.00 to help pay for these damages. Just for a reference, most 43” HD TVs are about 20 lbs. (20 lbs x .30 cents = $6.00)

2. Repair Program (Our most popular option)

If you seek additional coverage beyond the default insurance included as part of your move, our Repair Program covers any damage during the move and we will either repair or offer a cash settlement based on the depreciated value of the item provided to the customer (base on a 5-year depreciation scale). When selecting this coverage, you must select the value for your entire shipment, not individual items.

Cost – $75	Coverage – $5,000
Cost – $150	Coverage – $10,000
Cost – $225	Coverage – $15,000
Cost – $300	Coverage – $20,000
Cost – $375	Coverage – $25,000
Cost – $450	Coverage – $30,000
Cost – $525	Coverage – $35,000
Cost – $600	Coverage – $40,000
Cost – $675	Coverage – $45,000
Cost – $750	Coverage – $50,000

3. Full Replacement Insurance (Provided by a third-party insurance company)

When you’re looking for maximum insurance coverage for your possessions, our third-party option is a great choice. This full-replacement Insurance plan is ideal for loads that contain high-value goods or for very complex moves. For full-replacement insurance coverage, please visit Movinginsurance.com online or call 888-893-8835.

What Does Moving Coverage Protect?

Protecting belongings is understandably a top priority for homeowners and businesses during a move. Many customers choose full-service packing and unpacking along with additional moving coverage for added reassurance. With the right protection in place, valuable, fragile or difficult-to-replace items can receive an extra level of support throughout the relocation process. Here are some of the most common items usually protected by moving coverage.

Large furniture pieces like sofas, dining tables and dressers.
TVs, gaming systems, desktop computers and other electronics.
Kitchen appliances and everyday household items.
Fragile belongings such as glassware, mirrors and decorative pieces.
Artwork, antiques, collectibles and family heirlooms.
Office desks, chairs, computers and business equipment.

Moving coverage can help protect a wide range of household and business belongings, but it’s always a good idea to discuss any specialty or high-value items in advance. As different protection plans provide different levels of coverage, customers should also be aware of any limitations or special considerations that may apply.

Understanding Coverage Limitations

Because some items are not covered by standard moving protection, it’s important to check the details with your mover or insurance provider. These limits can include things like cash, jewelry, watches, passports, financial records, plants, perishable foods and hazardous materials. Depending on the plan selected, coverage for valuable items or self-packed boxes may also differ. We suggest speaking with our team about your options before your move.

How to Choose the Right Insurance Plan for You

Whether you’re relocating a business in Chicago or moving your family across the country, having the right moving coverage in place makes all the difference. Before you choose your moving coverage option, take into account the value of your belongings, the size of the move and the distance to the new property. Fragile or valuable items could also influence whether it makes sense to upgrade your coverage.

Smaller apartment moves or college relocations may find that default coverage is sufficient for their needs. However, given the volume and value of items involved, family home and office moves can benefit from upgrading to Full Replacement Insurance. If you’re unsure which plan is right for you, our team is here to walk you through your options.

Insurance coverage provided by:

Frequently Asked Questions About Moving Protection

Is moving protection included in the cost of a move?

Basic moving protection is included in the cost of a move, offering coverage for lost or damaged items. However, for more comprehensive moving protection, customers can opt for a repair program or full replacement insurance.

What happens if an item is damaged during the move?

If an item is damaged during the move, customers should take photos to document the issue and report it to the moving company as soon as possible. The claim can then be processed, with repair, replacement or compensation options (depending on the type of moving coverage).

What are the benefits of moving coverage?

Moving coverage provides a range of benefits, including financial protection if items are lost or damaged during a move. Insurance offers peace of mind and can help cover the cost of repairs or replacements, reducing your out-of-pocket risk.

Talk to Us About Our Moving Coverage and Insurance Plans

At New City Moving, we offer a range of moving coverage plans for relocations to and from Chicago. To cover all the bases, if you need help deciding the kind of movers protection insurance will best suit your moving needs, please contact our moving company, and we’ll be happy to help you decide! Give us a call at 872-314-2148 or schedule your free quote online.