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The Moving Process

The Moving Process

New City Moving is dedicated to making your Chicago-area move stress-free and simple. Our success comes from a unique blend of customer service, technical skill, and a commitment to staying at the forefront of technology in our industry. Here is a sneak peek at how your move will work:

Initial Contact

Our goal at New City Moving is to make your move as easy as possible while making sure you feel confident and prepared, which is why you will speak with a real person from the beginning of your move until the very end. Our moving coordinators are highly trained and have extensive experience in both customer service and communications. Our team appreciates keeping things simple, which is why they provide streamlined, easy to understand services.

Experience and Equipment

Our New Moving City crews are trained extensively before they even enter the field as one of our expert movers. Our pro movers have at least three years of experience and our foreman have at least five years of experience. Our team uses top-of-the-line moving supplies and equipment to ensure all your possessions stay safe during the moving process.

Before the Move

Before your move, you will be assigned your very own move coordinator whose personal mission will be to ensure your move is a complete success! Your move coordinator will work with you to plan your move, put together an inventory list, discuss packing options, and outline the course of your move to make sure everything goes according to plan.

You will also have direct contact with your move coordinator so you will be able to email or call them with any questions or concerns that may arise prior to your big day!

During the Move

On the day of your move, your moving crew, led by the team foreman, will arrive at your scheduled start time and will get right to work. The foreman will introduce himself and outline a plan of action, making sure to address any special circumstances and ask all pertinent questions. Don’t worry about supplies, the moving crew will have all the necessary equipment to complete the move as quickly, safely, and efficiently as possible.

Once you arrive to your new space, your furniture will be moved and positioned per your instruction and all boxes placed in their respective spaces.

Inside Tip: It is always a good idea to be available during the move so New City Moving can ask any questions and address issues quickly; this will help you avoid delays once it is time to unpack. Remember, moving is no small feat, it takes a village!

After the Move

After the moving boxes have been broken down and the bubble wrapped has been popped (don’t worry, we will do it), New City Moving are still available to you! We encourage you to contact your move coordinator with any and all questions, comments, concerns, or additional needs such as storage options.

How Did We Do?

As a small business, we know the value of word-of-mouth recommendations and always strive for complete satisfaction from each of our customers.

We truly value your feedback, as it allows us to continue providing the best moving experience in Illinois, so we invite you to complete our customer survey and let us know how we did!

5 Star Rated on

Best service from the time you book through the time you move. Your moving crew has quality on their mind and understands first-rate service. You've built an amazing company that understands the definition of service and execution.

Jennifer Carrington