Check out a full lists of questions often asked by our customers below . Have a question that's not on the list? No problem! Just give us a call at 800-733-6644 and we would be happy to answer them all!
Our sales office is open from 9am to 5pm Monday through Friday. Our moves generally take place between 7:00am and 11:00pm, but we are happy to accommodate after hours moves when necessary! We move 7 days a week 365 days a year, though holiday appointments are scheduled on a limited basis.
We sure are! Check out our licensing history with the Illinois Commerce Commission (ICC #158051). We carry comprehensive bodily injury and property damage insurance to comply with the requirements of even the strictest management companies and condo associations.
Local moving in Illinois is charged by the hour, but your hourly rate depends on the number of crew members necessary to safely and efficiently complete your move. You can submit online for a free moving quote today!
Our minimum is just two hours!
If you're limited by date and/or time constraints, it's a good idea to schedule your move as far in advance as possible. Because we charge no deposits or cancellation fees, there's no downside to getting on the calendar early. That said, we know that plans can change last minute and sometimes advanced scheduling just isn't an option. Call us with any last minute requests and we promise we'll do everything we can do accommodate you!
We accept cash, postal money order, and all major credit cards.
Nope! We know how quickly plans can change and completely understand that rescheduling and even cancellations can sometimes be necessary. Since deposits are really only necessary to penalize cancellations, we just don't think it's good business to force you to commit financially before you're comfortable. Of course we do appreciate as much notice as possible if you need to change or cancel your reservation; this way, we can get you rescheduled to a date and time that works for you, and release your old appointment to a customer on our waitlist!
We will happily provide service for any type of move! Whether you need your whole house moved downstate, or your refrigerator moved downstairs, we're here to help. Chat with one of our experienced move coordinators today to work out all the logistics!
We service the entire state of Illinois, and can help load and unload trucks for out of state moves.
We can (and do!) move all types of pianos. When it comes to pool tables we recommend using a professional pool table company to disassemble and reassemble the piece, and we will be happy to relocated it for you.
Tipping is certainly not required, but of course our crews appreciate it if you do choose to provide gratuity for exceptional service. The amount is completely at your discretion, but we've come to find that a good guideline to use is $5-$10 per man per hour for excellent service.
While damage is rare, extenuating circumstances do sometimes occur that result in damaged articles. We will always do our best to repair any damages quickly and to your satisfaction. If you need to report a damage claim, simply contact your sales representative and they'll have things taken care of you right away.
Absolutely! All of our trucks are equipped with dollies, blankets, and all the other materials necessary to make your move safe and smooth. While standard equipment is standard with each move, your move coordinator will itemize in your estimate any additional materials you may need on move day.
An estimate is just an estimate, so it is possible that the actual hours may differ slightly. To make sure that you only pay for time you actually use, all bills are prorated to the closest 15 minutes (after the 2 hour minimum has been met).
While you're welcome to help get things ready for the crew, our insurance does not allow anyone other than New City Moving crew members to load or unload the truck. We encourage you to take this as an opportunity to kick back and watch the work get done for you!