Frequently Asked Questions

Check out some of our most frequently asked questions below. Have a question that is not on our list? Contact us at 1.800.733.6644 and a member of our New City Moving team would be happy to help you!

What are your business hours?

Check out some of our most frequently asked questions below. Have a question that is not on our list? Contact us at 1.800.733.6644 and a member of our New City Moving team would be happy to help you!

Are you licensed and insured?

We sure are! Check out our licensing history with the Illinois Commerce Commission (ICC #158051). We carry comprehensive bodily injury and property damage insurance to comply with the requirements of even the strictest management companies and condo associations.

What are your prices?

Local moving in Illinois is charged by the hour, but your hourly rate depends on the number of crew members necessary to safely and efficiently complete your move.  You can submit online for a free moving quote today!

Do you have an hourly minimum?

Our minimum is just two hours!

How far in advance should I schedule my move?

If you're limited by date and/or time constraints, it's a good idea to schedule your move as far in advance as possible. Because we charge no deposits or cancellation fees, there's no downside to getting on the calendar early. That said, we know that plans can change last minute and sometimes advanced scheduling just isn't an option. Call us with any last minute requests and we promise we'll do everything we can do accommodate you!

What payment methods do you accept?

We accept cash, postal money order, and all major credit cards.

Do you require a deposit?

Nope! We know how quickly plans can change and completely understand that rescheduling and even cancellations can sometimes be necessary. Since deposits are really only necessary to penalize cancellations, we just don't think it's good business to force you to commit financially before you're comfortable. Of course we do appreciate as much notice as possible if you need to change or cancel your reservation; this way, we can get you rescheduled to a date and time that works for you, and release your old appointment to a customer on our waitlist!

What size moves can you accommodate?

We will happily provide service for any type of move! Whether you need your whole house moved downstate, or your refrigerator moved downstairs, we're here to help. Chat with one of our experienced move coordinators today to work out all the logistics!

What areas do you service?

We service the entire state of Illinois, and can help load and unload trucks for out of state moves.

Do you move pianos and pool tables?

We can (and do!) move all types of pianos. When it comes to pool tables we recommend using a professional pool table company to disassemble and reassemble the piece, and we will be happy to relocated it for you.

What is a standard tip for my movers?

Tipping is certainly not required, but of course our crews appreciate it if you do choose to provide gratuity for exceptional service. The amount is completely at your discretion, but we've come to find that a good guideline to use is $5-$10 per man per hour for excellent service.

What if something gets damaged during my move.

While damage is rare, extenuating circumstances do sometimes occur that result in damaged articles. We will always do our best to repair any damages quickly and to your satisfaction. If you need to report a damage claim, simply contact your sales representative and they'll have things taken care of you right away.

Do you provide equipment for my move?

Absolutely! All of our trucks are equipped with dollies, blankets, and all the other materials necessary to make your move safe and smooth. While standard equipment is standard with each move, your move coordinator will itemize in your estimate any additional materials you may need on move day.

What if my move takes less or more time than the estimate?

An estimate is just an estimate, so it is possible that the actual hours may differ slightly. To make sure that you only pay for time you actually use, all bills are prorated to the closest 15 minutes (after the 2 hour minimum has been met).

Can I help during the move?

While you're welcome to help get things ready for the crew, our insurance does not allow anyone other than New City Moving crew members to load or unload the truck. We encourage you to take this as an opportunity to kick back and watch the work get done for you!

5 Star Rated on

Best service from the time you book through the time you move. Your moving crew has quality on their mind and understands first-rate service. You've built an amazing company that understands the definition of service and execution.

Jennifer Carrington