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The Moving Process

New City Moving is dedicated to making your move stress fee and simple.  Our success comes from a unique blend of customer service, technical skill, and a commitment to staying at the forefront of technology in our industry.   Here’s a sneak peak at how your move will work:

Initial Contact

Unlike other moving services, you’ll speak with a real person from the beginning of your move to the end.  Our coordinators are highly trained and have extensive experience in customer service and communications, so they’re well-versed in providing simple, streamlined service.  Their goal is to make your life easier, and to make sure you are as prepared as possible!

Equipment

We use top of the line equipment to make sure your treasured items are moved as safely as possible.  Our crews and foremen are trained on our methods extensively even before entering the field as one of our movers. Though all of our movers have at least 3 years experience, and foreman at least 5, we want to make sure that each of our crews executes your move to the New City Moving standard of service!

Before Your Move

Upon your initial contact, you’ll be assigned a move coordinator whose personal mission will be to make your move a success!  Together you’ll put together an inventory list, discuss packing options, and outline the course of your move so that everything is clear from the get-go.  You’ll have direct email and phone contact information for your coordinator, so you’ll be able to get prompt responses to even the smallest questions!

During Your Move

Your moving crew, lead by the foreman, will arrive at your scheduled start time and will get right to work.  The foreman will introduce himself and outline a plan of action, making sure to address any special circumstances and ask all pertinent questions.  The team will have all the necessary equipment to do the move as quickly, safely, and efficiently as possible.  Your furniture will be positioned per your instruction in your new home, and all boxes placed in their respective spaces.  It is always a good idea to be available during the move so that movers can ask any questions and address issues quickly; this will help you avoid delays once it’s time to unpack!

After Your Move

After everything is done and the crew has gone home, New City moving is still at your disposal.  Feel free to contact your coordinator with any questions, comments, or additional needs!  We invite you to complete our customer survey and let us know how we did.  As a small business, we know the value of  word-of-mouth recommendations and always strive for complete satisfaction for each of our customers.   We truly value your feedback, as it allows us to continue providing the best moving experience in Illinois.

5 Star Rated on

Best service from the time you book through the time you move. Your moving crew has quality on their mind and understands first-rate service. You've built an amazing company that understands the definition of service and execution.

Jennifer Carrington